Terms and Conditions


By using this website and the The JN Boutique Hotel online booking service you are agreeing to be bound by the Terms and Conditions detailed below which form the basis of your contract with The JN Boutique Hotel. In the Terms & Conditions set out below, “you” and “your” refers to all persons named on the booking, which includes any individual(s) subsequently added or substituted at a later date. “We”, “us” and “our” all refer to The JN Boutique Hotel.

Please print and retain a copy of this Agreement for your records as it may occasionally be updated.


1. Making a booking

By making a booking you are confirming that you are authorised to do so on behalf of all persons named in the booking and you are acknowledging that all members of your party agree to be bound by these Booking Terms & Conditions.

When your booking has been made a confirmation will be sent to you by email using the email address that you have supplied. Booking confirmations are subject to the availability of accommodation at the hotel.

You should carefully check the details of your confirmation as soon as you receive it. You must contact The JN Boutique Hotel immediately if any of the details are incorrect or incomplete.

We will always endeavour to rectify any inaccuracies or accommodate any alterations you wish to make to your booking. We cannot accept liability for any inaccuracies that are not brought to our attention within seven days of issuing your confirmation, nor can we accept responsibility for inaccurate information that you have supplied.


2. Paying for your booking

A deposit may be required when you make your booking and we will ask you to provide credit or debit card details. Your card must be presented on check-in at the hotel. The balance of the booking is payable on departure from the hotel. In some instances, a non-refundable deposit or full payment may be required at the time of booking. If this is the case you will be advised during the booking process.


3. Price changes

The JN Boutique Hotel reserves the right to increase or decrease the price of unsold breaks at any time. The price of your chosen break will be confirmed when your booking is made and, with the exception of any errors, we will not increase this price once it has been confirmed. We reserve the right to correct any errors in advertised and confirmed prices and will do so as soon as we become aware of an error. We will notify you of any price discrepancies relating to your booking should they arise, but we strongly advise you to check that the final price of your booking is correct before making your final confirmation.


4. Amendments to your booking

You should notify us of any amendments to your confirmed booking by telephone or in writing (by email to info@jnboutiquehotel.com) as soon as possible. Amendments are subject to availability and those made within the cancellation period (see below) may be subject to cancellation charges.


5. Cancellations

In order to avoid cancellation and/or non-arrival charges, guests should observe the JN Boutique Hotel cancellation policy, which is up to 2.00pm, one day before you arrive (unless a different cancellation policy has been arranged through a group or special offer). This includes advance cancellation of any supplementary activities, treatments or tickets that may have been issued. Failure to cancel in advance will result in the first night’s accommodation package and supplement activities booked being charged to your credit or debit card. If you have paid a deposit, the sum may be non-refundable. Please check at time of cancellation.


6. Cancellations and changes made by The JN Boutique Hotel

In the unlikely event that a hotel is unable to accommodate a confirmed reservation it may be necessary to offer an alternative of an equal or a superior standard. If at any time we need to make changes that will significantly affect your stay or we need to cancel your stay, we will tell you as soon as possible, offering a suitable alternative or a refund. This does not apply to minor changes or events during your stay, resulting from unusual or unforeseeable circumstances beyond our control.

We cannot be held responsible for cancelling your booking as a result of your failure to comply with any requirement of our Booking Terms & Conditions, and we cannot be held liable for any expenses, costs or losses incurred by you as a result of any change or cancellation.

If a guest or a member of your party behaves in a way that causes or is likely to cause danger, upset or distress to a third-party or to hotel or guest property, we are entitled, without prior notice, to curtail the stay and request that the person(s) concerned leave the hotel. No refunds or return travel arrangements will be made and we will not pay any expenses or costs incurred as a result of such a curtailment.


7. Additional Requests

All additional or special requests are subject to availability and we cannot guarantee the provision for special requests. Any additional requests made should be prior to your arrival at the hotel, giving reasonable advance notice.


8. Third party suppliers

Elements of your break may include services supplied by third parties (for example golf, tickets to local attractions etc). Such third-party suppliers will usually have their own set of Terms and Conditions relating to the services they provide. You should consult any third-party Terms and Conditions soon after making a booking if your break includes such items.


9. Medical conditions

If you or any member of your party has a medical problem or disability which may affect your stay, please either call Reservations or use the Enquiry Form on our website to advise us so that we can make provision for the particular needs of the person(s) concerned, or advise you if we are unable to make such provision. If details are not provided to us at the time of booking, the hotel reserves the right to cancel the booking should it be unable to make appropriate provision for a specific need or needs.


10. Circumstances beyond our control

We cannot accept responsibility for unforeseen circumstances beyond our control. These include (but are not limited to) adverse weather conditions, fire, riot, war, terrorist activity (or threat of such activity), industrial dispute, natural disaster, or injuries and death of an individual(s) through accidental circumstances unconnected with the hotel.

By making a booking you are accepting responsibility for any damage or loss caused by yourself or a member of your party. Full payment for any such damage or loss must be paid to the hotel owner or manager on demand. If you fail to do so, you will be responsible for meeting any claims subsequently made (together with our own and the other party’s full legal costs) as a result of your actions.


11. Complaints

If you are dissatisfied with any aspect of your stay you should bring the problem or issue to the attention of the duty manager at the hotel as soon as possible so that all reasonable efforts can be made to rectify the situation. If, for any reason, the issue cannot be resolved to your satisfaction and you wish to make a complaint, you should put it in writing and send it to the General Manager at: The JN Boutique Hotel, Puisor 40 street, District 5, Bucharest.


12. General Information

Accommodation: As a minimum, all bedrooms feature a private en suite bathroom, smart television, tea/coffee making facilities. A number of bedrooms feature facilities in addition to those stated above.

Breakfast: Breakfast prices include a full, traditional breakfast.
Checking-in: Your room(s) will normally be available by 2pm. If you wish to arrive earlier please telephone The JN Boutique Hotel to make arrangements.

Parking: There is a free parking at the hotel.

Taxes: All prices include VAT tax at the prevailing rate at the time a payment is made.

Tourist attractions: To avoid disappointment you should check the seasonal and/or daily opening times of any tourist attractions prior to travelling to the hotel or the attraction concerned.

Accuracy of information on this website: Whereas we endeavour to ensure the information contained within this website is as accurate as possible, there will inevitably be instances where information may be incorrect or out of date. It is always advisable to check specific details that may be relevant to your booking prior to making that booking. For example, information relating to regional or local attractions is intended for your general information and any changes to such attractions or facilities are beyond our control. We reserve the right to amend or remove information at any time and do not accept responsibility for keeping copies of any amended or deleted information.


13. Reserved Space


14. Pets

Pets: Cats and small dogs are accepted at the discretion of the hotel but, with the exception of guide dogs, are charged at a daily rate of 20.00 Euros per room per night. Please inform The JN Boutique Hotel prior to arrival if you intend to bring a pet. With the exception of guide dogs, dogs/pets are not allowed in the dining areas. Dogs, maximum length of stay allowed, 7 days, further stays by prior agreement.

15. Insurance

It is your responsibility to ensure that any insurance cover you have provides adequate cover for your needs and for the duration of your stay.


16. Usernames and Passwords

This site may provide you with the ability to use usernames, passwords, or other codes or devices to gain access to restricted areas. The content contained in such areas is confidential to The JN Boutique Hotel, and is provided to you for your own specified personal or corporate use. We reserve the right to withdraw the use of such access codes at any time should we feel that their use is being abused or is likely to be detrimental to our business in any way.


17. Our liability to you

We accept liability for, and totally restricted to, services booked via the The JN Boutique Hotel website in accordance with the Booking Terms & Conditions current at the time of booking. We cannot accept any other form of liability.


18. Third party websites and viruses

The JN Boutique Hotel cannot be held responsible for the accuracy, content, or availability of information about our hotels or our organisation that may be found on third-party websites. Neither are we responsible for the content or privacy policies of any third-party websites that have links to or from the JN Boutique Hotel website.

Attempts to interfere with the operation of our website, by whatever means, or any attempt to place an unreasonable or disproportionate load on our website or server infrastructure is prohibited.

In the event of our website failing to operate, either in whole or in part, due to infections by computer viruses, bugs, tampering, unauthorized intervention, fraud, technical failures or any other causes beyond reasonable control, we reserve the right in our sole and absolute discretion to prohibit usage of our site and to cancel, terminate, modify or suspend the site.


19. Copyright (c) The JN Boutique Hotel. All rights reserved.

All copyright and other intellectual property rights in all text, images, sounds and other materials on this site is the property of The JN Boutique Hotel and its affiliated companies. No reproduction of any part of this site may be sold or distributed for commercial gain or modified or incorporated into any other work, publication or site.

All names, logos, trademarks, service marks, trade dress and trade names are proprietary to The JN Boutique Hotel and may not be used by anyone for any purpose without our prior express written consent. Framing or utilized framing techniques of the above or other proprietary information is also prohibited without written consent. We consider our trademarks to be valuable assets, and take infringement of them seriously.

It is illegal to use any robot, spider or other automatic device, or manual process to monitor or copy the Site or the contents or information without our prior express written consent. The use of any such material on any other Web, Internet, intranet, extranet or other site or computer environment is strictly prohibited.

Information on our site is intended for your reference only. If you have any specific queries you should contact The JN Boutique Hotel direct.

The JN Boutique Hotel nor any party involved in creating, producing or delivering this site shall be liable for any damages arising out of any access to, use of, or inability to use this site.

Copyright (c) 2023 The JN Boutique Hotel. All rights reserved

Updated 25th June 2023

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Privacy Policy This privacy notice tells you what to expect when The JN Boutique Hotel collects personal information. The JN Boutique Hotel is committed to complying with the General Data Protection Regulation and the Data Protection. Looking after the personal information you share with us is very important, and we want you to be confident that your personal data is kept safely and securely and to understand how we use it. We have published this notice to help you understand: how and why we collect information from you who we share your information with, why and on what basis what your rights are. If we make changes to this notice we will notify you by updating it on our website. The JN Boutique Hotel will be what is known as the ‘Data Controller’ of the personal data you provide to us, and we will sometimes refer to ourselves in this notice as “we” or “us”. By Data Controller, this means The JN Boutique Hotel determines the purposes and way in which any personal data are, or will be, processed. Should you need to contact us please write to: The JN Boutique Hotel, Puisor Street 40, District 5, Bucharest, info@jnboutiquehotel.com quoting Privacy Information Enquiry. PAYMENTS We accept Visa, Mastercard and American Express. WHAT INFORMATION DO WE COLLECT AND WHY? When you buy goods from us, you are entering into a contract with us. When placing an order for gift vouchers for example, we will ask you to provide some personal information such as; full name, address, contact number, email address and payment card authorisations are stored separately from all profiles via a random encrypted code. When placing an accommodation booking for example, we will ask you to provide some personal information such as; full name, address, contact number, email address and any booking requests, such as dietary, accessibility, preferences and payment card authorisations, which are stored separately from all profiles via a random encryption code. This makes it impossible to retrieve your card details. In order to undertake website personalisation, we will also gather information about the devices you use to access our sites (desktop and mobile), and this may include IP address. For further information on our use of cookies and tracking please see our Cookie Notice. HOW DO WE USE YOUR INFORMATION? We will use personal information about you for a number of purposes, including: to advise you of any changes or problems with your hotel booking to help us to administer accounts, services and products which we offer to help detect fraud or loss to notify accommodation confirmation and reminder notification of your booking. to write to you (including electronic mail) or to telephone you with information about our services or products or offers. This information is sent to you normally via electronic mail in the form of an e-newsletter more than once a month. Data Protection says that we are allowed to use and share your personal data only where we have a proper reason to do so. The law says we must have one or more of these reasons and these are: Contract – your personal information is processed in order to fulfil a contractual arrangement e.g. in order to send you your hotel brochure. Consent – where you agree to us using your information in this way. Legitimate Interests – this means the interests of us in managing our business to allow us to provide you with the best products and service in the most secure and appropriate way e.g. to transfer your data to our distribution agency for the delivery of our hotel brochures. WHO WE SHARE YOUR INFORMATION WITH AND WHY Delivery Partners – In order for you to receive your goods and services, The JN Boutique Hotel works with the following companies; Black Cab Allucinante Restaurant We do not sell or disclose your personal information to other companies without your prior consent. We do not sell mailing lists to third parties. If you do not wish to be contacted by us or receive the members’ newsletter, please contact us. Protection of information We maintain strict security measures in order to protect personal information. This includes following certain procedures, for example encrypting data on our websites and in order to ensure compliance with all applicable legal requirements. Keeping in touch with you We want to keep you up to date with information about our member properties and special offers. We will always ask you if you want to receive this type of marketing information. We will not share your information with companies outside of The JN Boutique Hotel for their marketing purposes. If you decide you do not want to receive this marketing information you can request that we stop by writing to the address provided above, emailing info@jnboutiquehotel.com or by calling 0040-770-622-752, or the unsubscribe link within the email. You may continue to receive mailings for a short period while your request is dealt with. VISITORS TO OUR WEBSITES When someone visits www.jnboutiquehotel.com we collect standard internet log information and details of visitor behavior patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our website. We will not associate any data gathered from this site with any personally identifying information from any source. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it. USE OF COOKIES BY THE JN Boutique Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Cookie Name Purpose More information Google Analytics _utma_utmb _utmc _utmz These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where vistors have come to the site from and the pages they visited. Google Maps NIDPREF These cookies are used by Google to ascertain how many users are using their mapping service. They expire after a period between six months and two years. Google ASPIDHSID PP_TOS_ACK ULS GDSESS SAPISID SID SSID These cookies are used by GoogleMaps to deliver maps and track usage of their service. This helps you and others receive customised content from Google and its partners. Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout. SEARCH ENGINE The search engine on our website is designed to be as powerful and easy to use as the popular search engine Google. The search is made possible by a piece of hardware (a search ‘appliance’) supplied by Google that is plugged into our server and continuously indexes the content on our site. All search requests are handled by the appliance and the information is not passed on to any third party, including Google. PEOPLE WHO MAKE A COMPLAINT TO US When we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint. We will only use the personal information we collect to process the complaint and to check on the level of service we provide. We usually have to disclose the complainant’s identity to whoever the complaint is about. This is inevitable where, for example, the accuracy of a person’s record is in dispute. If a complainant doesn’t want information identifying him or her to be disclosed, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis. We will keep personal information contained in complaint files in line with our retention policy. This means that information relating to a complaint will be retained for four years from closure. It will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle. Similarly, where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide. PEOPLE WHO USE THE JN Boutique SERVICES The JN Boutique may offer various services to the public. For example, we send out publications and distribute an electronic newsletter. We use a third party to deal with some publication requests, but they are only allowed to use the information to send out the publications. We have to hold the details of the people who have requested the service in order to provide it. However, we only use these details to provide the service the person has requested and for other closely related purposes. For example, we might use information about people who have requested a publication to carry out a survey to find out if they are happy with the level of service they received. When people do subscribe to our services, they can cancel their subscription at any time and are given an easy way of doing this. COMPLAINTS OR QUERIES The JN Boutique tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures. This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of JN Boutique collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below. Access to personal information The JN Boutique tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’ under the Data Protection. If we do hold information about you we will: -Give you a description of it; -Tell you why we are holding it; -Tell you who it could be disclosed to; -Let you have a copy of the information in an intelligible form. To make a request to the JN Boutique for any personal information we may hold you need to put the request in writing addressing it to our Internal Compliance Team, or writing to the address provided below. If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone. If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting the Internal Compliance Team. Disclosure of personal information In many circumstances we will not disclose personal data without consent. However when we investigate a complaint, for example, we may need to share personal information with the organisation concerned and with other relevant bodies. You can also get further information on: agreements we have with other organisations for sharing information; circumstances where we can pass on personal data without consent for example, to prevent and detect crime and to produce anonymised statistics; our instructions to staff on how to collect, use and delete personal data; and how we check that the information we hold is accurate and up to date. LINKS TO OTHER WEBSITES This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit. Changes to this privacy notice. We keep our privacy notice under regular review. This privacy notice was last updated on 25th August 2023. How to contact us. Requests for information about our privacy policy can be emailed to the Internal Compliance Department or by writing to: The JN Boutique Hotel, Puisor Street 40, District 5, Bucharest, Romania. This privacy section was updated on 25th August 2023
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